remote support

It's often possible to resolve computer problems remotely with the use of a secure online tool therefore a site visit is not always necessary. Remote support gives us the opportunity to provide an instant service. 

The secure connection can be set up whilst speaking over the phone allowing us to talk you through the short and simple process. Once access has been gained, work on your computer can be carried out with or without your presence. We  often find customers appreciate being talked through the work as it is carried out.

REMEMBER, Stay Vigilant

It is worth mentioning how important it is to stay vigilant when it comes to other people accessing your computer.  Be aware, there are many sophisticated scamming techniques which aim to scare you into allowing scammers access to your computer.  At Lawson Computer Repair, we will only ever access your computer during an arranged appointment. 

site visits

On occasion, it's still the case that a site visit is required in order to fix your technical related problem. Usually, Steve carries out our site visits which are arranged at a time convenient for you. 

Please keep in mind, if you need to cancel a site visit, we need at least 24 hours notice or a £45 charge will be incurred. We hope you understand, as a small business we cannot afford a wasted trip. ​

- T E S T I M O N I A L -

"Luke connected to my computer remotely to carry out a health check. It was a super quick service and I felt confident in the way in which is was carried out. I'd definitely recommend the remote support option."

Monthly Support Packages

​As well as providing ad hoc computer repair services, Lawson Computer Repair also offer monthly
support packages. For an arranged monthly fee, a support package gives you the
peace of mind that your technical issues will be taken care of by one of our team
within an agreed time – usually the same working day.

​Many of our business customers find this level of support very valuable.  The agreed monthly fee is dependent on how many computers and users the package needs to cover. 

​Please email [email protected] to find out more.